Refund policy

Return & Refund Policy

Effective Date: February 2025

At Lily Pad Aesthetics, we are committed to delivering high-quality services and products. Please review our return and refund policy carefully before making any purchases.

Services – Strictly Non-Refundable

All rendered services are final and non-refundable without exception.

Appointment booking constitutes full acknowledgment and acceptance of this policy.

Products – Final Sale

Our products are brand new, individually boxed, and sourced directly from licensed manufacturers. While all sales are generally final, exceptions will be made for items that arrive with a manufacturer defect or are received in a faulty condition.

To ensure health, hygiene, and safety, we do not accept returns unless the product is confirmed to be defective upon delivery.

If a product is determined to be defective:

  • The item must be physically returned to us in its original packaging.

  • Upon inspection and approval, the customer will be issued a credit equal to the original purchase amount, minus a 10% restocking fee.

  • This credit may be applied toward another product or service of equal value.

This policy applies to all skincare, personal care, and wellness products sold by Lily Pad Aesthetics.
To initiate a return due to defect, please contact us at lilypadaestheticspllc@gmail.com within 48 hours of receiving your order.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please:

  • Inspect your order immediately upon receipt

  • Contact us within 48 hours at lilypadaestheticspllc@gmail.com

  • Include clear photos of the issue and your order details

We will evaluate the situation and, if approved, provide a resolution such as a replacement or refund for the specific item(s).

Non-Returnable Items

The following items cannot be returned under any circumstances:

  • Skincare, personal care, and beauty products

  • Customized or personalized products

  • Gift cards

  • Hazardous materials, flammable liquids, or gases

  • Sale, promotional, or clearance items

If you are unsure whether a product is eligible for purchase, please contact us before buying.

Refunds (For Approved Product Issues Only)

Refunds are only issued in the rare case of a product being damaged, defective, or incorrect, and only if approved by our team.

If a return is authorized:

  • You’ll be notified once we receive and inspect the item.

  • If approved, a refund will be issued to your original payment method within 10 business days.

  • Refund processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since refund approval, please email us for follow-up.

Shipping Policy

  • We currently do not ship internationally.

  • All orders are processed and shipped within the U.S. only.

  • Shipping fees are non-refundable, even in the case of approved product returns.

Contact Us

For questions related to this policy or to report a product issue, please contact:
📧 Email: lilypadaestheticspllc@gmail.com

Thank you for supporting Lily Pad Aesthetics.