Privacy policy

 

Privacy Policy

Effective Date: Feb 7, 2025

Lily Pad Aesthetics ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit, use our services, or make a purchase from lilypadaestheticssa.com (the "Site"), or otherwise communicate with us (collectively, the "Services"). By accessing or using the Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. The updated policy will be posted on our Site with the "Last Updated" date revised accordingly.

How We Collect and Use Your Personal Information

We collect and have collected personal information from various sources over the past 12 months. The type of information collected depends on your interactions with our Site.

Personal Information We Collect

Information You Provide Directly

  • Contact details (name, address, phone number, email)

  • Order details (billing/shipping address, payment confirmation, email, phone number)

  • Account details (username, password, security questions)

  • Customer support interactions

Information Collected Automatically

  • Usage Data: IP address, device details, browser type, referring URLs, and interactions with our Site

  • Cookies and tracking technologies (Meta Pixel, web beacons, and other tracking technologies)

Information from Third Parties
We may receive information from service providers and third parties such as:

  • Payment Processors (to process transactions securely)

  • Marketing & Advertising Partners (e.g., Meta, Instagram, Google)

  • Analytics Providers (to track engagement and improve the Site)

How We Use Your Personal Information

We use your personal information for the following purposes:

Providing Products and Services

  • Process transactions, orders, and returns

  • Maintain and manage accounts

  • Provide customer support

Marketing & Advertising

  • Send promotional communications via email, text, or postal mail

  • Tailor and improve marketing campaigns

  • Display targeted ads on platforms such as Facebook, Instagram, and Google

Security & Fraud Prevention

  • Detect and prevent fraud and unauthorized transactions

  • Monitor account security

Service Improvement & Communication

  • Enhance the user experience through analytics and feedback

  • Provide updates on service changes and promotions

SMS & Email Opt-In/Opt-Out Policy

By providing your phone number and/or email address on our Site—whether at checkout, through a contact form, or during account creation—you consent to receive communications from us, which may include:

  • Appointment confirmations and reminders

  • Promotional offers and updates

  • Order and service-related notifications

  • Review and feedback requests

We only send SMS and email communications to individuals who have explicitly opted in. Your information is not shared or sold to third-party marketers.

How to Opt Out:

  • Email: Click the “Unsubscribe” link at the bottom of any marketing email.

  • SMS: Reply with STOP to unsubscribe or HELP for assistance.

Please note: You may still receive service-related communications even if you opt out of marketing messages (e.g., appointment reminders or order confirmations).

Meta Pixel & Instagram Tracking

Our Site uses Meta Pixel and Instagram tracking technologies to monitor interactions and improve advertising effectiveness. This allows us to:

  • Measure ad performance and engagement on Facebook and Instagram

  • Deliver personalized advertisements based on your interactions with our Site

  • Track conversions from Facebook and Instagram ads

If you wish to opt-out of Meta's interest-based advertising, visit: https://www.facebook.com/adpreferences/ad_settings

For more information on Instagram’s privacy practices, visit: https://help.instagram.com/519522125107875

Cookies & Tracking Technologies

We use cookies to enhance your experience, analyze usage, and tailor advertisements. You can manage cookie settings in your browser, but note that disabling them may affect Site functionality.

Our Site also recognizes the Global Privacy Control (GPC) signal to opt-out of certain tracking activities.

How We Disclose Your Information

We may share your personal information with:

  • Vendors & Service Providers (e.g., payment processors, shipping carriers)

  • Marketing & Business Partners (for advertising and promotional purposes)

  • Affiliates (to streamline business operations)

  • Legal & Compliance Entities (to comply with laws and regulations)

Your Privacy Rights

Depending on your location, you may have rights including:

  • Access: Request a copy of your data

  • Deletion: Ask for your data to be erased

  • Correction: Update inaccurate personal information

  • Opt-Out: Stop marketing communications or targeted ads

  • Data Portability: Receive a copy of your information in a transferable format

To exercise your rights, contact us at lilypadaestheticspllc@gmail.com.

Security & Retention

We use industry-standard security measures to protect your information. Data retention depends on legal and operational requirements.

Children’s Privacy

Our Services are not intended for children under 16. We do not knowingly collect their data. If you believe we have, please contact us to request deletion.

International Data Transfers

If you access our Services from outside the U.S., your information may be transferred and processed internationally under legally recognized safeguards.

Complaints

If you have concerns about how we handle your personal information, please contact us at lilypadaestheticspllc@gmail.com. We will review and respond in accordance with applicable laws. If you are dissatisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

Contact Us

Lily Pad Aesthetics
10924 Vance Jackson Road, Suite 102
San Antonio, TX 78230, USA
Email: lilypadaestheticspllc@gmail.com